Frequently Asked Questions (FAQ)
1. Where do you ship?
Currently, Decorlyo ships exclusively within the United States.
2. How long does shipping take?
Estimated delivery times are:
- Standard Shipping: 7–12 business days
- Express Shipping: 5–8 business days
Please note that delivery times may vary depending on your location and carrier conditions.
3. How long does order processing take?
All orders are processed within 1–3 business days before shipment. Once your order has been shipped, you will receive a confirmation email with tracking details.
4. How can I track my order?
After your order ships, a tracking number will be sent to your email address. You can use this number to monitor your shipment status at any time.
5. How much does shipping cost?
- Standard Shipping: Free
- Express Shipping: $10.00
Shipping fees are displayed during checkout before payment is completed.
6. What payment methods do you accept?
We accept major credit cards and secure online payment methods to ensure a safe and reliable checkout experience.
7. Can I cancel my order?
Yes. Orders may be canceled within 24 hours of purchase. After this period, the order may already be processed and prepared for shipment.
8. What if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect item, please contact us immediately at contact@decorlyo.shop with clear photos of the issue. Our support team will review your request and provide assistance as quickly as possible.
9. How can I contact Decorlyo?
You can reach our customer support team through the following methods:
Email: contact@decorlyo.shop
Phone: +1 234-248-3142
10. Do you offer returns or refunds?
Yes, we offer returns and refunds for eligible orders. For complete details, please review our Return & Refund Policy page.
Thank you for shopping with Decorlyo. We appreciate your trust and support.